Every web development company’s website says they’re passionate, award-winning and client-focused. Useless. The truth about how a company works is visible before you sign — you just have to ask questions that can’t be answered with marketing.
The ten questions
- “Can I see a demo of MY project before I pay?” — confidence in work, or excuses
- “Who owns the domain, hosting and source code?” — the only right answer is “you”
- “What PageSpeed score will my site get?” — if they won’t commit to a number, they don’t measure it
- “Who will I actually talk to during the project?” — the builder, or a relay of account managers
- “Show me an itemised quote.” — one lump sum hides everything
- “What happens after launch?” — training, support window, maintenance terms in writing
- “What’s your SEO foundation?” — schema, sitemaps, semantic HTML should be standard, not a package
- “How do changes during the project work?” — weekly demos beat month-long silence
- “Can I talk to a past client?” — any hesitation here is your answer
- “What do you need from me?” — professionals have a process; amateurs say “just pay”
Why we answer these in writing, unprompted
We built our process around these questions because they’re the ones we’d ask: a free demo before payment, you own everything, 90+ PageSpeed committed in the quote, weekly demos, and direct access to the people building your project. A company that works transparently has nothing to lose from sharp questions.
You’re not buying a website. You’re buying the next three years of how your business shows up online. Interview accordingly.
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